More about the authors

Veronica Boxberg Karlsson

Veronica is the founder of MSPA Europe, the trade organization for mystery shopping in Europe and the author of several books about mystery shopping for managers and employees, which have been translated into several languages. Since 1995 owner of the mystery shopping company Better Business World Wide. Veronica has more than 30 years of experience gained in leading positions in the service industry, and several years as a buyer of mystery shopping services. Veronic has received many awards during the years; MSPA Hall of Fame, the Company Leader of the Year and Better Business has been recognized as a Gazelle company, on of the fastest growing companies in Sweden.

 

 

 

Lina Thomasdotter Schölin

Lina is President at Better Business World Wide. She has more than 10 years experience of developing mystery shopping programs for clients, nationally as well as intyernationally. She has a university degree in project management, market economist from IHM Business School and is currently on a MBA program at Stockholms Universitet. Lina is co-author of the first book about mystery shopping for employees.

 

 

 

 

 

Jan Gunnarsson

Jan Gunnarsson är grundare till VÄRDSKAPET som hjälper ledare och medarbetare att utveckla inkluderande, öppna och välkomnande verksamheter och platser. Som författare till åtta böcker inom värdskap, bemötande, service och samverkan samt ledarskap, är Jan en av landets mest anlitade föreläsare och har inspirerat sin publik vid över 1 800 tillfällen i Sverige och internationellt. Jan är utbildad som lärare i medkänsla vid Stanford University i USA och har gått utbildningsprogram i personligt ledarskap på Harvard Business School.