Better Business Books will only use the customers’ data for the company’s internal administration and will not disclose any information to third party.
The prices at Better Business Books website are updated in real time. Cost for transport will be added. The prices are published in SEK on pages in Swedish and in EUR on pages in English. Prices can change due to things out of our control, e.g. exchange rate changes or changes in taxes and fees decided by authorities.
Conditions for delivery
Cost for transport will be added on all orders. AB Bättre Affärer, Stockholm will use Posten AB and subsidiaries for deliveries.
Transport and handling
We will send your order with the service ”Inrikes Brev 1:a-klassbrev” and deliveries over 2 kg with Postens’ ”Postpaket” service. The cost for shipping also covers handling costs.
Right to withdraw
As a private consumer you have the right to withdraw your order within 14 days from the date you received the product/s, without any particular reason regardless if the product is defect. If the product is defect or damaged, you should instead make a complaint. The right to withdraw is not applicable for used products – you can only return unused products. You have the right to open the package to control if the product is ok, but both the product and its’ package should be in reasonable unchanged condition when you return the product to us. If you are a private consumer and regret your purchase, always contact our Customer Service via e-mail to firstname.lastname@example.org or call +46 (0)8-5118 5109 for instructions. When we receive your products in return we will reimburse you within 30 days.
NB! When you claim the right to withdraw, you are responsible to pay the cost for the transport to return the product and the choice of transport. Note that you are responsible for the risk during the transport.
Is the product wrong or damaged?
If a product is wrong (if we have sent the wrong product) or damaged, you should according to legislation make a complaint “within a reasonable time” after you discovered the error or damage, to be able to get a new product or be reimbursed. If you make the complaint within two months it should always we considered as reasonable time. Complaints is not the same as the right to withdraw. If you want to change to another product (e.g. another book) the rules for withdrawal applies.
If you want to make a complaint, please contact our Customer Service on phone +46 (0)8 5118 5109 or via e-mail to email@example.com.
When you make a complaint, you can choose if you want a new product to be sent to you or if you want to be reimbursed for the product. Reimbursements are made within 30 days after we received your complaint.
NB! Do NOT return a product before speaking to us. If a product which is wrong or damaged has to be sent back, we will handle return transport.
If you are not satisfied with how we handle a complaint, you can turn to Allmänna Reklamationsnämnden (ARN). We will follow the decisions made by ARN.
Is the package damaged?
If you can see already when you get the package at your distributor that it is damaged, it is important that you file the complaint immediately to your distributor. Such a complaint gives you a verification that the package has not been damaged after you got it.
How to handle return of products due to complaint
Before you return a product that you want to return because it is wrong or damaged, please contact our Customer Service.
How to handle return of products if you use your right to withdraw (Private consumers)
If you regret your purchase, please always contact our Customer Service before you return the product. You can only return unused products and both the product and the package has to be in reasonable unchanged condition when it is returned.
NB! You pay the cost of transport for the return and decide the mode of transport, so bear in mind that you are responsible for the transport risk – always save the receipt of your return and a copy of the delivery order/specification until you receive a confirmation that we have received your returned product/s.
How to return a product you want to exchange
For exchanges, the same rules apply as for withdrawal. Note that exchange is not the same as complaints.
Please return after our agreement, to:
Mark the package ”Return”
AB Bättre Affärer, Stockholm
Better Business Bookshop
186 92 Vallentuna
AB Bättre Affärer, Stockholm cannot guarantee to fulfill its’ obligations according to the company’s conditions for purchase and delivery if these are considerably changed, prevented or delayed by so called force majeure, meaning conditions which exempt the company from completing its’ undertakings. As force majeure we consider actions or omittings by authorities, new or changed legislation, conflict at the labor market, blockade, fire, flood, sabotage or major accidents. In force majeure we also include authority decisions effecting the market and products negatively, e.g. decisions about warning texts, sales prohibitions etc. or abnormal or unpredictable decrease in the market.
We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted.